Field notes on AI search, local SEO, and getting more calls from the internet.
Practical, sourced guidance for local service businesses. Every claim here links to a primary source, and we publish the tactics that do not work alongside the ones that do.
Latest
How Long Does Local SEO Actually Take to Work?
A range cannot be wrong, which is exactly why every agency gives you one. Here are four dated checkpoints you can verify yourself, and what a stalled engagement looks lik
Trade and Vertical PlaybooksHow Excavation and Construction Companies Get More Leads
Your customer spends most of a year deciding and about a day choosing. Here is which asset works at which point in that cycle, and why four different job types need four
Trade and Vertical PlaybooksDirect to Consumer Farm Marketing That Sells Out the Season
You do not have a demand problem. You have four quarters, one kill date and a pickup radius, and every marketing guide you have read was written for a business with none
Trade and Vertical PlaybooksHow to Get Commercial and B2B Clients as a Contractor
Your commercial buyer will search you, but not to find you. He searches to check you after somebody names you, and that single fact changes which pages have to exist on y
AI Search Visibility for Local OwnersWhat AI Overviews Are Doing to Law Firm Website Traffic
The traffic your blog lost and the traffic that hires you are two different lines on the same chart. Almost nobody separates them, which is why a scary graph keeps gettin
Paid Media for Local Service BusinessesTikTok Ads for a Local Service Business: Usually Skip
Three situations where TikTok pays for a local business. If you are not in one of them, the honest answer is do not.
Trade and Vertical PlaybooksRestaurant Local SEO: What a Single Location Controls
Roughly a dozen surfaces are displaying your restaurant right now, and you own about four of them. This is the control map, tier by tier, with the fields that actually mo
Hiring, Cost, Timeline and Proof
How Long Does Local SEO Actually Take to Work?
A range cannot be wrong, which is exactly why every agency gives you one. Here are four dated checkpoints you can verify yourself, and what a stalled engagement looks lik
Hiring, Cost, Timeline and ProofHow to Tell If Your SEO Agency Is Actually Doing Anything
Eleven checks you can run yourself in about ninety minutes, in accounts you already own. None of them require your agency's cooperation, their dashboard, or their permiss
Hiring, Cost, Timeline and ProofWhat a Real Local SEO Engagement Looked Like, Month by Month
Four of the top ranking local SEO case studies publish a percentage and a logo. None of them publish the work. This one publishes the work first, the numbers second, and
Hiring, Cost, Timeline and ProofHow Much Does Local SEO Actually Cost?
Four published surveys of SEO providers disagree with each other by a factor of six. That is not a data problem. It is proof that the price of local SEO is decided on you
Trade and Vertical Playbooks
How Excavation and Construction Companies Get More Leads
Your customer spends most of a year deciding and about a day choosing. Here is which asset works at which point in that cycle, and why four different job types need four
Trade and Vertical PlaybooksDirect to Consumer Farm Marketing That Sells Out the Season
You do not have a demand problem. You have four quarters, one kill date and a pickup radius, and every marketing guide you have read was written for a business with none
Trade and Vertical PlaybooksHow to Get Commercial and B2B Clients as a Contractor
Your commercial buyer will search you, but not to find you. He searches to check you after somebody names you, and that single fact changes which pages have to exist on y
Trade and Vertical PlaybooksRestaurant Local SEO: What a Single Location Controls
Roughly a dozen surfaces are displaying your restaurant right now, and you own about four of them. This is the control map, tier by tier, with the fields that actually mo
Trade and Vertical PlaybooksSelf Storage Marketing: How Facilities Get Found and Filled
Occupancy is one number on your report and at least five different marketing problems on your property. Full tiers and empty tiers need opposite tactics and opposite pric
Trade and Vertical PlaybooksHow to Capture Emergency and Seasonal Demand
Three worked demand spikes: a lockout on a Sunday night, a nine day freeze, and the first 100 degree week in July. Every item that had to be finished before the trigger,
AI Search Visibility for Local Owners
What AI Overviews Are Doing to Law Firm Website Traffic
The traffic your blog lost and the traffic that hires you are two different lines on the same chart. Almost nobody separates them, which is why a scary graph keeps gettin
AI Search Visibility for Local OwnersAI Is Giving Customers the Wrong Information About You
Somebody knocked on your door at 7pm because an assistant said you were open. Somebody else called a number you dropped in 2019. Here is where that comes from, and which
AI Search Visibility for Local OwnersShould an HVAC Company Spend Money on AI Search This Year?
Two vendors pitched you an AI package this quarter. Neither one showed you the number that decides it. This is the arithmetic, run against your books, not theirs.
AI Search Visibility for Local OwnersDo Customers Actually Use ChatGPT to Find Local Businesses?
Eight percent of local searchers start inside an AI tool. Almost none of them stop there. Here is the actual language people type before they hire, sorted by how close ea
AI Search Visibility for Local OwnersAI Overviews, AI Mode and ChatGPT Are Not the Same Thing
Three separate products, three separate source lists, three different things you can be charged for. This page tells you what each one is and deliberately gives you no ad
AI Search Visibility for Local OwnersWhy AI Doesn't Recommend Your Business
There are seven rungs between your business and an AI recommendation, and they fail in order. Find the lowest one you are failing, fix that, and ignore everything above i
Paid Media for Local Service Businesses
TikTok Ads for a Local Service Business: Usually Skip
Three situations where TikTok pays for a local business. If you are not in one of them, the honest answer is do not.
Paid Media for Local Service BusinessesDo Facebook Ads Work for a Home Service Contractor?
Eight components decide whether a contractor's Meta account produces booked jobs or junk. Meta's own documentation names the one that produces the junk.
Paid Media for Local Service BusinessesAre Google Ads Worth It for a Contractor?
Most failed contractor ad accounts were not badly managed. They were funded below the level at which management is possible. Here is the arithmetic, using your numbers in
Google Maps and the Local Pack
How Many Location Pages Should a Local Business Have?
Thirty five near duplicate city pages is the most common thing we inherit. Deleting them all is wrong, leaving them is wrong, and nobody publishes the decision in between
Google Maps and the Local PackWhy You Can't Rank in the Next Town Over
Google Maps measures one thing you cannot edit: the distance from a verified pin to a searcher. This is where that leaves you, town by town, and what the virtual office g
Google Maps and the Local PackA Competitor With Fewer Reviews Beats You in the Map Pack
You have 212 reviews at 4.9. The shop that beats you every time has 38 at 4.4. Put the two profiles side by side on eleven fields and the real gap is almost never the rev
Google Maps and the Local PackHow to Rank Higher on Google Maps, in Priority Order
Most Maps guides hand you eleven steps and pretend they all move. Four of the twelve strongest factors cannot be moved at all. Here is the list sorted by what you control
Google Maps and the Local PackHow to Choose Your Google Business Profile Categories
Ten minutes of work, one of the strongest levers you personally control on Google Maps, and a claim everyone repeats without ever telling you where it came from.
Google Maps and the Local PackYour Google Business Profile Ranking Dropped. What Changed?
Most guides hand you eight possible causes and no way to tell which one happened to you. Four of them leave physical evidence on your profile. The other four leave nothin
GEO Fundamentals and What You Are Actually Buying
Your Agency Added an AI Line Item. Ask These Nine Questions
A call script, not a category debate. Nine questions in order, what a good answer sounds like, what a dodge sounds like, and a scoring line at the end.
GEO Fundamentals and What You Are Actually BuyingYou Were Quoted for Schema Markup. What Are You Buying?
Every schema proposal describes a benefit. Almost none describe a deliverable. This is the version that tells you what arrives, how to check it, and what it should cost.
GEO Fundamentals and What You Are Actually BuyingGEO vs SEO: what is genuinely different
We sorted every line item on a published GEO proposal into three piles: genuinely new work, renamed SEO, and things you are already buying. One pile is much smaller than
Reviews and Reputation
How to Respond to a Bad Google Review
The review went up ninety minutes ago and you have already written three replies you did not send. Good. The reply you send depends entirely on which of four situations y
Reviews and ReputationHow to Get More Google Reviews Without Breaking Policy
Four out of five customers who get asked leave a review. Your problem is not the customer. It is that the ask lives in somebody's memory instead of in the job.